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We hope that you love all of your Rowbert purchases, but if you do wish to return or exchange an item, please see our Returns Policy below.

How to Return Items

  • E-mail us at to let us know that you'd like to return your order. Please include the following information:​​

​        -​ Your Order Reference Number

        - If you would like an exchange, replacement or refund​

  • Securely re-wrap your item/s. Attach a label with our return address, making sure to cover over any other address labels. Return address: Rowbert, 169 Jenny Field Drive, Harrogate, North Yorkshire, HG3 2XQ.

  • Return via your local post office. We recommend using a service that is tracked, as we cannot accept responsibility of any items lost whilst on their way back to us. Please opt for Royal Mail Signed For® 2nd Class. If you decide to choose a quicker service than advised, we will, at most, refund the cost of a Royal Mail Signed For® 2nd Class service only.

  • Ask for a Proof of Postage receipt, which you should keep hold of until your refund has been processed.

  • Once we receive your order, we'll reimburse the bank account used to purchase the item/s with a refund. You will be credited with a refund for: 

         - Any unwanted items that have been returned to us in a resalable condition

         - The cost of return postage (original delivery postage costs will not be refunded unless the item is faulty)

  • Please allow 48 hours from when we receive your item/s to process the refund.

  • Once we have processed the refund we will e-mail you confirmation.

  • Refunds can take up to 10 days to appear in your bank account.

Returns Policy

  • You have 14 days from the day you receive your items to request a refund or exchange.

  • Customers are entitled to a full refund (including all postage) up to 30 days after receiving their items if they turn out to be faulty.

  • Any items that have been personalised are not able to be returned unless faulty.

  • All payments will be refunded to the original payment method.

  • Please allow 5-10 working days for the refund to appear in your bank account. 

  • We will not reimburse original delivery costs when sending back orders unless the item is faulty.

  • All goods must be returned in a resalable condition. We reserve the right to refuse a refund if items appear to have been tampered with and cannot be resold.

  • All of the above is in addition to your usual statutory rights.

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