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hello@rowbert.com | Based in Harrogate, North Yorkshire | Copyright © Rowbert 2019

RETURNS

We hope that you love all of your Rowbert purchases, but if you do wish to return or exchange an item, please see our Returns Policy below.

How to Return Items

  • E-mail us at hello@rowbert.com to let us know that you'd like to return your order. Please include the following information:​​

​        -​ Your Order Reference Number

        - If you would like an exchange, replacement or refund

  • Securely re-wrap your item/s. Attach a label with our return address, making sure to cover over any other address labels. Return address: Rowbert, 169 Jenny Field Drive, Harrogate, North Yorkshire, HG3 2XQ.

  • Return via your local post office. We recommend using a service that is tracked, as we cannot accept responsibility of any items lost whilst on their way back to us. Please opt for Royal Mail Signed For® 2nd Class, which starts from £3.90 when purchased online. If you decide to choose a quicker service than advised, we will, at most, refund the cost of a Royal Mail Signed For® 2nd Class service only.

  • Ask for a Proof of Postage receipt, which you should keep hold of until your refund has been processed.

  • Once we receive your order, we'll reimburse the bank account used to purchase the item/s with a refund. You will be credited with a refund for: 

         - Any unwanted items that have been returned to us in a resalable condition

         - The cost of return postage (original delivery postage costs will not be refunded unless the item is faulty)

  • Please allow 48 hours from when we receive your item/s to process the refund.

  • Once we have processed the refund we will e-mail you confirmation.

  • Refunds can take up to 10 days to appear in your bank account.

Returns Policy

  • You have 14 days from the day you receive your items to request a refund or exchange.

  • Customers are entitled to a full refund (including all postage) up to 30 days after receiving their items if they turn out to be faulty.

  • Any items that have been personalised are not able to be returned unless faulty.

  • All payments will be refunded to the original payment method.

  • Please allow 5-10 working days for the refund to appear in your bank account. 

  • We will not reimburse original delivery costs when sending back orders unless the item is faulty.

  • All goods must be returned in a resalable condition. We reserve the right to refuse a refund if items appear to have been tampered with and cannot be resold.

  • All of the above is in addition to your usual statutory rights.

FREE DELIVERY ON ALL ORDERS 

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