Returns

We hope that you love all of your Rowbert purchases, but if you do wish to return or exchange an item, please see our Returns Policy below.

​How to Return Items

• E-mail us at hello@rowbert.com to let us know that you'd like to return your order. Please include the following information:​​

​        -​ Your Order Reference Number

        - If you would like an exchange, replacement or refund​

• Securely re-wrap your item/s. Attach a label with our return address, making sure to cover over any other address labels. Return address: Rowbert, 169 Jenny Field Drive, Harrogate, North Yorkshire, HG3 2XQ.

• Return via your local post office. We recommend using a service that is tracked, as we cannot accept responsibility of any items lost whilst on their way back to us. Please opt for Royal Mail Signed For® 2nd Class, which starts from £3.90 when purchased online. If you decide to choose a quicker service than advised, we will, at most, refund the cost of a Royal Mail Signed For® 2nd Class service only.

• Ask for a Proof of Postage receipt, which you should keep hold of until your refund has been processed.

• Once we receive your order, we'll reimburse the bank account used to purchase the item/s with a refund. You will be credited with a refund for: 

         - Any unwanted items that have been returned to us in a resalable condition

         - The cost of return postage (original delivery postage costs will not be refunded unless the item is faulty)

• Please allow 48 hours from when we receive your item/s to process the refund.

• Once we have processed the refund we will e-mail you confirmation.

• Refunds can take up to 10 days to appear in your bank account.

​

Returns Policy

• You have 14 days from the day you receive your items to request a refund or exchange.

• Customers are entitled to a full refund (including all postage) up to 30 days after receiving their items if they turn out to be faulty.

• Any items that have been personalised are not able to be returned unless faulty.

• All payments will be refunded to the original payment method.

• Please allow 5-10 working days for the refund to appear in your bank account. 

• We will not reimburse original delivery costs when sending back orders unless the item is faulty.

• All goods must be returned in a resalable condition. We reserve the right to refuse a refund if items appear to have been tampered with and cannot be resold.

• All of the above is in addition to your usual statutory rights.