Please note due to the current situation, deliveries may take slightly longer than normal to arrive.

Thank you for your patience and continued support.

Find everything you need to know about getting your Rowbert items from us, to you.

The Order Process

  • Once you've placed an order, you'll receive an e-mail confirmation detailing the goodies you've purchased.

  • A follow up e-mail will be sent once we dispatch your order. We aim to dispatch all orders the next working day.

  • Please allow approximately 3-5 working days from the date of dispatch for your order to arrive.

  • We use a combination of both Hermes & Royal Mail. It will say in your dispatch e-mail which service to expect.

  • If the service is Hermes, in the dispatch e-mail there's a 16 digit tracking number and a "Track Shipment" button.

  • Click this button to go to the Hermes website where you can pop the tracking number in to track your order.

  • Hermes will keep you updated as to where your parcel is via e-mail. They'll let you know when your parcel is out for delivery, and will provide a time window so you don't need to wait in all day.

  • You can choose to leave your parcel in a safe place, with a neighbour, or divert it if you're not going to be in. You can do this via the directions in the Hermes e-mail.

  • If you have any trouble with your order, drop us an e-mail at and we'll take a look into it for you.

Good to Know

  • Please note Saturdays, Sundays and Bank Holidays are not classed as working days.

  • Since we are currently an online-only company, we do not offer any Click & Collect options.

  • At present we only offer shipping to addresses within the UK. We don't offer International delivery options.

  • Deliveries may take slightly longer during busy sale periods. Although, we'll always keep you in the loop!

  • Hermes will attempt to deliver three times before returning the parcel to us.

  • Royal Mail, if you are not home when they attempt to deliver, will leave a red "Something For You" card. Take this, plus ID to your local sorting office to collect your parcel the next working day.

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